Front Desk Agent

4-star Business Hotel in Mondovì ( Cn) Piedmont is open all year round and selects personnel to reinforce the reception team

Hotel Front Desk Agent

• Performing all check-in and check-out tasks

• Provide information about our hotel, available rooms, rates and

amenities

• Managing online and phone reservations

• Respond to clients’ complaints in a timely and professional manner

• Liaise with housekeeping staff to ensure all rooms are clean, tidy

and fully-furnished

• Update all information regarding groups reservations, meeting

rooms rentals request

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Strictly respect the checklists of their shifts

• Constantly monitor customer reviews and organize answers online

• Collaborate with the maintenance department to update all the

interventions carried out and those necessary

• Organize and coordinate restaurant reservations

• Update daily the reports requested by the management to monitor

upselling activities, parking sales, dinner sales, walk-in entrances, etc.

Requirements and skills

• Work experience as a Hotel Front Desk Agent or Receptionist

• Understanding of how travel planning websites operate, like

Booking, Expedia, hotel.com, etc

• Customer service attitude

• Excellent communication and organizational skills

• Knowledge of the reception management system: OPERA is a plus