4-star Business Hotel in Mondovì ( Cn) Piedmont is open all year round and selects personnel to reinforce the reception team
Hotel Front Desk Agent
• Performing all check-in and check-out tasks
• Provide information about our hotel, available rooms, rates and
amenities
• Managing online and phone reservations
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy
and fully-furnished
• Update all information regarding groups reservations, meeting
rooms rentals request
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Strictly respect the checklists of their shifts
• Constantly monitor customer reviews and organize answers online
• Collaborate with the maintenance department to update all the
interventions carried out and those necessary
• Organize and coordinate restaurant reservations
• Update daily the reports requested by the management to monitor
upselling activities, parking sales, dinner sales, walk-in entrances, etc.
Requirements and skills
• Work experience as a Hotel Front Desk Agent or Receptionist
• Understanding of how travel planning websites operate, like
Booking, Expedia, hotel.com, etc
• Customer service attitude
• Excellent communication and organizational skills
• Knowledge of the reception management system: OPERA is a plus
Send us your CV at: italy_cv@zeusintl.com